Privacy Policy

About the App

BatPro App allows users to create and manage accounts, maintain profile information, submit requests, upload supporting information, communicate with support, receive notifications, and access approved features and services available through the application.

1) Introduction

This Privacy Policy explains how BatPro App and ZEESHAN UL Ayaz Tagar ("we", "our", or "us") collect, use, store, share, and protect information when you use BatPro App and related services. By using BatPro App, you agree to the practices described in this Privacy Policy.

2) Information We Collect

2.1 Account Information

• Full name
• Mobile number or WhatsApp number
• Email address
• User account identifiers
• Profile information provided by the user

2.2 Profile Information

• Profile photo uploaded by the user
• User preferences and settings

2.3 User Submissions

• Information submitted through app forms
• Uploaded images, screenshots, documents, or other files
• Request history and status information

2.4 Support Information

• Support tickets
• Support messages
• Communications between users and support staff

2.5 Technical Information

• Push notification tokens
• Basic technical information required for app functionality, security, troubleshooting, and support

3) How We Use Information

We use collected information to:

• Create and manage user accounts
• Authenticate users and maintain account access
• Provide app functionality and services
• Process and manage user requests
• Display request history and status updates
• Provide customer support
• Send notifications and service-related updates
• Improve app reliability, performance, and security
• Prevent abuse, unauthorized access, fraud, and misuse
• Comply with applicable legal obligations

4) File and Media Access

With your permission, BatPro App may access your device camera, photo gallery, or file storage to allow you to upload images, screenshots, documents, or other files related to your use of the app. Files are accessed only when you choose to upload them within the app interface.

5) Notifications

BatPro App may send notifications related to account activity, request status updates, support responses, important announcements, and app-related services. Users may manage notification preferences through available app settings or their device system settings.

6) External Websites and Web Pages

BatPro App may open approved external websites or web pages from within the app. These websites operate independently and may have their own privacy policies and practices. We are not responsible for the content, privacy practices, security, or policies of third-party websites. Users are encouraged to review the privacy policies of any external websites they visit.

7) Third-Party Services

BatPro App may use trusted third-party services to provide core functionality, including:

• Firebase Authentication
• Firebase Cloud Firestore
• Firebase Storage
• Firebase Cloud Messaging

These services may process information as necessary to provide secure authentication, data storage, file storage, push notifications, platform security, and core app functionality.

8) Data Sharing

We do not sell personal information. Information may be shared only:

• With service providers that help operate and maintain the app
• When required by law, regulation, or legal process
• To protect the safety, security, rights, and integrity of users, services, or the public
• With the user's explicit consent or direction

9) Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your information from unauthorized access, disclosure, alteration, misuse, or loss. However, no method of electronic transmission over the internet or digital storage can be guaranteed to be 100% secure.

10) Data Retention

We retain information only for as long as reasonably necessary to:

• Provide app services
• Maintain account functionality
• Resolve support requests
• Prevent abuse and fraud
• Meet legal, security, and operational requirements

When information is no longer required, it is deleted, anonymized, or securely archived according to standard procedures.

11) Account Deletion

Users may request deletion of their account and associated personal information through our dedicated web portal or by contacting support:

Deletion requests will be processed within a reasonable period, subject to necessary legal, security, fraud-prevention, and record-keeping requirements.

12) Children’s Privacy

BatPro App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 years of age.

13) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the app or on our website together with an updated effective date. Continued use of BatPro App after changes become effective constitutes acceptance of the updated terms.

14) Contact Us

If you have questions regarding this Privacy Policy or your personal information, please contact: