Account & Data Deletion

1. What you can request

You may request complete erasure of your BatPro account along with all personal data controlled by BatPro for that account. Requests are subject to standard identity verification to protect account owners, and any applicable lawful retention guidelines.

2. Before you request deletion

• Backup data: Export any necessary records first. The app contains a user-data export tool located in the Help section.
• Verification: Ensure you have active access to your registered phone number or registered account email for ownership validation.
• Service loss: Be aware that access to the app, pending reviews, and support correspondence history will be permanently terminated.

3. How to submit a deletion request

1. 1

   Submit Details

   Complete the secure online form below, or open a live support dialogue directly with our verification team.

2. 2

   Identity Verification

   To prevent unauthorized deletion, our team will reach out to you via your registered email or WhatsApp to confirm ownership.

3. 3

   Processing

   Upon verification, your profile details, records, and uploaded media will be securely queued for permanent scrubbing.

4. Data Deletion Request Desk

Submit your official request using our secure serverless endpoint. Our compliance desk will process your submission within 2-3 business days.

5. What BatPro will delete

Upon successful verification, the following surfaces will be completely scrubbed:

• Your account profile details and authentication credentials.
• Profile photos, uploaded files, and gallery attachments.
• Task proof submissions, review history, and records.
• Direct support conversations and message correspondence.

6. Retention & Timing

Valid deletion requests are processed rapidly. Complete deletion from database backups and media CDN servers may take up to 30 days to ensure full propagation.

Retention: BatPro may retain highly restricted transactional hashes or logs when necessary for security audits, fraud prevention, compliance validation, or in response to a lawful court mandate. Where retention applies, records are strictly locked and isolated.